TERMS AND CONDITIONS

-RETURNS & EXCHANGES
J & S Jewellery will guarantee you a full money-back refund within 14 days of purchase on any item, as long as it is in the original condition and packaging. All products are guaranteed for 6 months. If after this period your jewellery breaks, we will offer you a 20% discount on any website purchase. For reasons of hygiene, we are unable to offer exchanges or refunds on earrings unless they have broken.

-HOW LONG WILL MY REFUND TAKE
Once we have received the returned items, the card used will be credited for the full amount minus the delivery charges (exceptions may apply).

Please make sure you send any returns via registered post with proof of posting for your own peace of mind. Your credit card company will typically take 4-7 working days to process the refund.

-EU AND INTERNATIONAL
We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days

Any items returned for refund after 14 days will be refunded via giftcard.
 In addition to our Internet Returns Policy, EU customers have 7 working days beginning the day after receipt to cancel their order in line with Distance Selling Regulations. Order cancellations must be made in writing to Customer Services quoting your order reference.
 Returns are usually processed within 48 hours of receipt. However, please note that during busy periods such as seasonal or promotional sale along with Christmas & New Year processing may take longer.

Pricing and Availability:
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT.

Colour, Shade and Size:
J & S Jewellery reserve the right to make slight amendments to products on the website including differences in colour, shade and size. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual article. The Customer’s statutory rights will not be affected.

Privacy Policy:
Our privacy policy tells you how we will use your personal information and details of this can be found at Privacy Policy. By using this Website, you consent to using your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate.

Please send your returns to:

Returns
: J & S Jewellery

J & S Jewellery

Earlham House Shops (behind the art shop)

Earlham Road

Norwich

NR2 3PD

Office no. Number 01603 457770

-DELIVERY
STANDARD DELIVERY – to addresses within the UK is Free. Please then allow 2-3 working days for delivery.

SPECIAL DELIVERY – costs £5.00 and usually arrives the next working day.

EUROPE and IRELAND (signed for ) – £7.50. Please allow 3 to 5 working days

INERNATIONAL SIGNED FOR – £10.00 – Please Allow 5 to 7 days

All our orders are dispatched using Royal Mail. 
Only one delivery charge will be applied to your order, providing that it is all being delivered to the same address. If you require multiple delivery addresses then please place a separate order for each delivery address. 
All orders are usually sent within 24 hours, and notification of the dispatch is sent to you by email.

In the event that an item is temporarily out of stock, we will notify you of the delay. We will contact you to let you know when the item will be back in stock

-GET IN TOUCH
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Additionally If you would like to talk to us about any pieces of jewellery from our collections, or have a query about a return or a repair please do not hesitate call us and have a chat. Details are available below:

Tel : 07824611118
Jennifer Laslett – Sales
Sophie Laslett – Design
Email : directors@jandsjewellery.co.uk

Earlham House Shops (behind the art shop)

Earlham Road

Norwich

NR2 3PD

Office no. Number 01603 457770